Support
Contact us
Support in German, French, Italian and English. We reply on working days, in the language you write in.
For any question about the tools, your account, billing or data protection.
Response time & languages
A person reads every message and replies on working days, in the language you write in.
- Deutsch
- Français
- Italiano
- English
Specific requests
- See the guides
An image won't open or a run fails?
iPhone photos, very large images and older browsers cause most problems. The troubleshooting guides solve them in minutes.
- Send a report
Report a security issue
E-mail us with the subject “SECURITY”. Security reports are handled first.
- Suggest a feature
Suggest a tool or feature
Missing a tool or an option? Tell us what you would use it for.
Before you write
What to include
- The e-mail address of your SchweizerIMG account
- The tool you used
- The file format, for example HEIC, PNG or WebP
- Your browser and device, for example Safari on a Mac
Please describe the image instead of attaching it — we can almost always help without seeing it.
What we will never ask you for
- Your images or files
- Your sign-in codes
- Your password
- Your card details
If a message asks for any of these, it isn't from us. Forward it to support@schweizerimg.ch.
Popular help center articles
Step-by-step guides in four languages.
- Where are my images processed?On your device, in your browser. They are never uploaded to SchweizerIMG.
- What counts as an operation?One successful run of one tool — whatever the number of images.
- Upgrade, change or cancel your planUpgrade in Settings → Plan & usage; manage or cancel in the customer portal.
- Supported browsersCurrent Chrome, Edge, Firefox and Safari — with WebAssembly; video tools need WebCodecs.
FAQ
Questions about support
Still have a question?
E-mail us, or find step-by-step answers in the help center.