Help center
How can we help?
Answers about the tools, formats, your account, plans and privacy.
Getting started
Create your account, edit your first image, process many images at once and chain tools together.
Privacy & data
Where your images are processed, what we store and how to delete your account.
Plans & billing
Operations and limits, changing or cancelling your plan, and how to pay.
Tool basics
Supported formats, compressing and converting, metadata, blurring and the image editor.
Troubleshooting
iPhone photos in HEIC, large images and supported browsers.
Popular articles
- Where are my images processed?On your device, in your browser. They are never uploaded to SchweizerIMG.
- What counts as an operation?One successful run of one tool — whatever the number of images.
- iPhone photos (HEIC)Why HEIC photos open only in Safari, and how to get JPEGs from your iPhone.
- Remove location and camera dataSee what your photos reveal, remove it without quality loss, or edit it.
- Upgrade, change or cancel your planUpgrade in Settings → Plan & usage; manage or cancel in the customer portal.
We never need your images to help you. If you write to us, describe the tool, the file format and your browser instead.
Didn't find your answer?
Write to us — a person answers on working days, in German, French, Italian or English.