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Troubleshooting

Large images and memory

Plan limits, device memory and what to do when an image is too big.

Two things limit how large an image can be: your plan and your device. Because everything is processed in your browser, the image must fit into your device's memory — decoded, a photo takes far more memory than its file size suggests.

FreeProBusiness
Max file size20 MB100 MB200 MB
Max image size50 megapixels150 megapixels150 megapixels

The full list of limits is on the pricing page. The app checks them before a tool starts and tells you which one applies.

When your device runs out of memory

  • Phones and tablets have much less memory than computers. Very large images (many tens of megapixels, such as panoramas or high-resolution scans) may fail there — use a computer for them.
  • Close other tabs and apps, especially other image or video editors.
  • Split a large batch into a few smaller runs.
  • Resize the image first with Resize, then apply heavier tools to the smaller version.

Still stuck?

Write to us — a person answers on working days, in German, French, Italian or English.