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Troubleshooting

Supported browsers

Current Chrome, Edge, Firefox and Safari — with WebAssembly; video tools need WebCodecs.

SchweizerIMG works in the current versions of Chrome, Edge, Firefox and Safari, on computers, tablets and phones. Keep your browser up to date — the tools rely on modern browser features.

  • WebAssembly is required for all tools. It is built into every current browser; some company policies switch it off.
  • Video tools (such as Video to GIF and GIF to video) need WebCodecs, available in recent browser versions.
  • MP4 (H.264) cannot be created in every browser. Where it is not available, GIF to video saves WebM instead.
  • Private or incognito mode works normally — nothing about your images is stored either way.

Browser extensions

Extensions that can read all websites can also see what a page shows, including your images while you work. If a tool behaves oddly, try a window without extensions; for sensitive images, prefer a browser profile with as few extensions as possible.

Still stuck? Contact us with your browser, its version and the tool you used — never send us the image itself.

Still stuck?

Write to us — a person answers on working days, in German, French, Italian or English.